Refund policy

Last updated 27 October 2026. Short version: 14 days, no questions, on your first payment.

The 14-day rule

If you buy Pro and it is not what you expected, write to hello@mrrbench.com within 14 days of the first charge and we will refund it in full. You do not have to explain why, and you do not have to have stopped using it.

After 14 days

Cancel instead: the next charge is stopped and access runs to the end of the period you already paid for. We do not refund the unused remainder of a monthly period, and annual plans are refunded pro rata only where the law where you live requires it (for example, EU and UK consumer withdrawal rights).

Renewals

If a renewal charge surprises you, write to us within 14 days of that charge and we will refund it — we would rather lose a renewal than keep money from someone who did not mean to pay.

How refunds are paid

Refunds go back to the original payment method through Paddle, our Merchant of Record, usually within 5–10 business days depending on your bank. Paddle emails you when the refund is issued. We cannot refund to a different card or account.

Failed or duplicated charges

If you were charged twice, or charged after cancelling, send the receipt to hello@mrrbench.com and we will fix it the same day.

Accounts closed by us

If we close an account for breaching the terms (for example reselling the dataset or scraping it), the remaining period is not refunded. If we close it for any other reason, we refund the unused part.